Lead Quality
Exclusive vs shared leads: why installers win with one over the other
Shared-lead platforms sell the same enquiry to several installers at once. On paper it looks cheap. In practice, you're not buying a lead — you're buying a race. The homeowner gets five calls, picks the fastest or cheapest, and the other four installers have paid for nothing.
The maths shared leads hide
Say a shared lead costs less up front but converts one time in eight because you're competing on every call. An exclusive lead might cost more, but if it converts one time in three because the job is yours alone, your true cost per booked job is far lower — and you're not racing to the bottom on price to win it.
That difference bites hardest on bigger-ticket work. A solar and battery quote or a heat pump install is a considered purchase, and homeowners who feel pestered by five firms in an afternoon tend to go quiet on all of them.
What "exclusive" should actually mean
- Sent to one installer only — never resold
- Local to the area you actually work
- Fresh, with real contact details and job info
- Specific to what you install — solar, insulation, a heat pump — not a vague "home improvement" enquiry
That's the standard every Cleeo lead is held to. It's also why we hand you the first ones free — the quality speaks for itself once it's on your own jobs.
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Sales
The 5-minute rule that wins jobs
Homeowners enquire when they're in the mood to sort it — usually sat with a laptop, comparing a couple of firms. That window is short. Call within five minutes and you're talking to someone still switched on. Call the next day and they've moved on, gone cold, or already booked someone quicker.
It holds true whichever sector you're in. Whether the enquiry is for solar, insulation or a heat pump, the homeowner is at the researching stage and the first installer to answer sets the terms of the conversation.
Make speed your edge
- Get leads by instant text or email, not a daily digest
- Have a simple first-call script ready to book the survey
- If you can't answer, send a holding text within minutes
- Follow up more than once — most jobs are won on the second attempt
Cleeo sends every lead the moment it lands, so you're never the installer who called too late.
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Lead Costs
What should a qualified lead actually cost you?
The honest answer is that it depends on your sector and your patch — but on pay-per-lead you never have to guess at a marketing budget to find out. We fund and run the campaigns, you agree a fixed price per lead for your sector and area before anything lands, and that price is the whole of your cost. There's no retainer, no setup fee and no ad account for you to top up, so the only number you need to weigh up is what one enquiry is worth to you.
What drives the price per lead
- How competitive your area is
- Which sector it is — a solar enquiry and an insulation enquiry aren't worth the same
- How quickly you follow up (it decides how many of them turn into surveys)
- The time of year — demand in most home improvement sectors swings with the seasons
Work backwards from your own numbers instead of guessing. If you know roughly what an install is worth and how many quotes you convert, you know what you can sensibly pay for an enquiry — and because the price is agreed up front, your cost per booked job is something you can plan around rather than discover at the end of the month.
If you'd rather own the campaigns in your own name and run the spend yourself, that's a different route and we manage that separately.
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Growth
From solo installer to multiple crews
The thing that stops most install businesses growing isn't the work — it's the feast-and-famine of leads. A big month of referrals, then three quiet weeks. You can't hire a second crew on a pipeline you can't predict.
Build a pipeline you can plan around
- A predictable lead source you can turn up or down, not just word of mouth
- A website that turns visitors into booked quotes
- Coverage across more areas, and more sectors, as you add capacity
- Numbers you can read: leads in, jobs won, cost per job
Adding a second sector is often the easiest way to smooth the year out. An installer doing solar in summer and insulation through the colder months keeps crews busy on the same overheads, and the enquiries come from the same kind of homeowner.
Once leads are steady and measurable, scaling becomes a decision instead of a gamble. That's the whole point of what we build for installers: free leads to start, a fixed price per lead to keep them coming, and a site that makes them count.
Start with free leads →